Frequently Asked Questions

Yes, absolutely! Our formulas are exceptionally gentle and completely free of sulfates, parabens, and harsh chemicals. We have specific kid-safe products like our Ouchless Detangling Spray that make wash days tear-free. However, for newborns under 6 months, we recommend patch testing as a standard precaution.

It depends on your hair's needs! Our Hydrating Leave-In Conditioner can be used every 2-3 days for moisture top-ups. The Shea Hair Butter is best used to seal in moisture after washing or rehydrating. We generally recommend washing and deep conditioning every 1 to 2 weeks.

You will feel softer, more moisturized hair immediately after the first use. For sustained growth, length retention, and improved overall health, we recommend consistent use for at least 4 to 6 weeks. Healthy hair is a marathon, not a sprint!

Yes, we offer local shipping nationwide within Botswana. We use reliable local couriers for deliveries outside Gaborone. If you're in Gaborone, you can also pick up directly or have it delivered via local runner. Just WhatsApp us to arrange.

100%. We source raw, unrefined ingredients like Shea Butter, Aloe Vera, Castor Oil, and essential oils. We use a natural, plant-derived preservative to ensure our water-based products (like the leave-in conditioner) stay safe and free of bacteria, but we never use synthetic fillers.

Definitely! We offer free quick consultations via WhatsApp. Just send us a message with your hair concerns, and we'll recommend the best products. For a more in-depth analysis, you can book a Salon Service which includes a mini scalp and hair assessment.

Yes! We know trying new products can be daunting, so we offer mini sizes for most of our line. These are perfect for first-time tryers or for traveling. Check our Products page to see which items have mini versions available.